Guardians of clients who are tasked with verifying the accuracy of service appointments need a way of reporting differences in start/end times when they occur. WebABA Enterprise has features in both NPAGo and the Parent Portal that allow for Guardians users to do so when they go to sign for their client's appointments.
The following article will demonstrate how to access and update the Guardian Reported Times and Comments. These instructions apply for both NPAGo and Parent Portal.
First log into either NPAGo or the Parent Portal and locate the appointment you wish to sign for/complete - tap or click on the appointment box to edit the details.
Note: Your schedule view may differ if viewing from a mobile device - the appointment boxes will be displayed under the calendar grid.
A new window will open.
Depending on which method is used to open the appointment (NPAGo vs. Parent Portal) - scroll to the Guardian Signature section if it does not open directly. Sign/fill out the appointment details as usual.
Towards the bottom of this window, click or tap on the expandable tab labeled Report Different Time.
From here you will be able to note a different date, start time, and end time, as well as using the Comments section above to add any notes explaining the difference in date/time.
Once you are satisfied with the information you have added, check on the box confirming you have verified the appointment. Then select Save to commit your changes, or hit Cancel to exit the process altogether.